Customer Service

Marketing and customer service are both a vital and deciding factor for an aspiring business to grow, which is why Eagle’s topmost priority is their customers, and to fulfil this requirement, we have our customer care team that always works the last-mile connectivity, which is available 24/7 and speaks fluent English, Hindi & Punjabi.

How do we do it?

1. We regularly measure our team’s progress via internal Turnaround Time (TAT) targets to be efficient, approachable, and accessible for the clients & customers.

2. The team knows every single product, to attend any portal questions, and makes sure there are no negative reviews and that is why Eagle’s rating is amongst the top on the portal.

Key Elements

Consistency and
Compassion
Efficient &
Effective
Closing the
Loop
Knowledge of
the Situation
Elicit
Feedback
Clear
Communication

FAQs

We facilitate you with open communication and easy accessibility. Our team is available 24/7. Our working is designed as per client/ customer working hours so that you don’t have to stay awake through unearthly hours to connect with the team. We work 6 days a week (Monday to Saturday).

Although our customer services are available 24/7 and official workdays are from Mondays to Saturdays, but if you are still unable to connect with us, you can drop us a mail or fill in the contact us page to get through to us!

Our customer service is responsible for handling queries regarding:

1) Product attributes and features
2) Exchanges or Re-new
3) Any question relating to the other services we provide
4) Feedback for products
5) General queries about Eagle